Refunds & Re-Shipping
Refunds & Re-Shipping
- If you haven’t received your package, the first step is to check the tracking information provided by the retailer or shipping carrier. Look for any updates or notifications regarding the status of your delivery.
- If the tracking information indicates that the package has been delivered but you haven’t received it, consider checking with neighbors or household members who may have accepted the delivery on your behalf.
- Contact the retailer or seller to report the issue. Provide them with your order details and tracking information, and they can initiate an investigation with the shipping carrier to locate your package.
- In some cases, the retailer may offer to resend the order or provide a refund if the package cannot be located.
- If you received your package but some items are missing, carefully inspect the packaging to ensure that no items were overlooked or misplaced.
- Check the packing slip or order invoice to confirm the contents of your order. Sometimes, items may be shipped separately or may have been out of stock at the time of shipping.
- Contact the retailer or seller immediately to report the missing items. Provide them with details such as your order number and the specific items that are missing.
- The retailer may offer to ship the missing items separately or provide a refund or store credit for the missing items.
- If a delivery attempt was unsuccessful or if your package is lost in transit, contact the shipping carrier or postal service to inquire about the status of your parcel.
- Provide them with your tracking number and any relevant details about the delivery attempt or loss. They can provide information on the next steps to take.
- Depending on the circumstances, the shipping carrier may attempt a redelivery of your parcel or initiate an investigation to locate the lost package.
- If the package cannot be located, the retailer or seller may offer to resend the order or provide a refund for the lost items.
Payment & Billing FAQ
Shipping & Order Tracking
