Returns Policy
At ZopicloneAustralia24, customer satisfaction is our top priority. We understand that purchasing medication online can be a significant decision, and we want you to feel confident and secure in your choice. That’s why we offer a straightforward, hassle-free returns process designed to ensure your peace of mind.
If for any reason you are not completely satisfied with your purchase, whether due to the product not meeting your expectations, a change of mind, or other concerns, we are here to assist you. Our returns policy is flexible and customer-centric, allowing you to return your item within 30 days of receipt under the conditions outlined below
1. Eligibility to Return:
We value your satisfaction with your purchase; that is why we offer a return policy on eligible products if you are not satisfied. To decide whether a product may be returned, please consult the conditions outlined below:
Product Condition: Items for return should be in their original packaging. Due to hygiene and safety factors, we cannot accept returns on opened or used medications.
You have up to 30 days from the delivery date to return an item for a refund. Returns submitted after the timeframe could be ineligible for refund.
Reason for Return: Typically, we would accept a return if there are problems with the cases, such as not having received all items ordered or ones that arrived broken, damaged, or defective in any way, and other similar concerns that fall under our authority. If you feel that you have been delivered the wrong item or received a defective item, please contact our customer service, where we can assist you with a solution to the problem.
2. How to Return a Purchase:
To return a product, please follow these steps.
Contact Customer Service: Email us at info@zopicloneaustralia24.com, or you may dial at +61 280057657. Give us your order number and mention the problem with your product.
Return Authorization: Once your return request has been approved, we will provide you with a Return Authorization Number (RAN) and instructions to return the product. To ensure that your return is handled quickly, please include this RAN number in the return package.
3. Returning Your Product:
Packaging: Pack the product in its original packaging securely. Provide a copy of the return authorization as may be required by our customer service team.
Ship back the Return: Send the product back to the address indicated in your return authorization email. Accordingly, you are liable to pay for shipping costs to return the item, except in case the return is due to our error (such as a wrong or defective item).
4. Refund and Processing Time:
Once we have received the product you have returned to us, we will check it against our return criteria and verify whether it meets the same. Refunds take about 7-10 business days following the receipt of the return. Your refund will be given back to you in the original method through which you used when making the purchase.
5. Exchange:
Straight exchange we are not able to offer at this time. To have another product or a replacement, please ship us the original product as outlined above and reorder the item you need.
Additional Information
1. Damaged or incorrect orders:
1. Damaged or incorrect orders:If your order arrives broken or if you receive an incorrect item, please report the incident to our customer service team as soon as possible. We will make arrangements to rectify the situation by reshipping a replacement or providing a refund quickly.
2. Missing or Slow Shipments:
2. Missing or Slow Shipments:While we do our best in facilitating efficient and timely delivery, at times the delay is outside our control. If your order hasn’t reached you within the estimated delivery time, kindly contact us and we will help you locate it. Our courier team will track your shipment and update you with the tracking status.
3. Wrong Address:
3. Wrong Address:Please ensure that your shipping address is correct in case you place an order. In the event that you enter incorrect information for the shipping address, we will not be held responsible for delays or problems associated with it. If you find out that there is a mistake in your shipping address, please do not hesitate to contact us immediately so we could make changes before your order is shipped.
4. Contact Us:
4. Contact Us:If you have any questions or concerns about shipping and returns, please contact our customer service team, who would be more than happy to serve you and ensure that your experience with Zopiclone Australia is smooth and satisfactory.
Email: info@zopicloneaustralia24.com
Phone: +61 280057657
Customer Service Hours: Monday to Friday, 9:00 AM AEST to 6:00 PM AEST
We appreciate your business and look forward to serving you. Thank you for choosing Zopiclone Australia 24!
Visit our website, Zopiclone Australia 24, for more information or to see the policy in full.
